SALESFORCE EFFECTIVENESS DRIVERS ANALYSIS TO IMPROVE CUSTOMER SATISFACTION IN SALES DELIVERY
As a business process service company, PT OUTSOURCING DIGITAL continuously evaluates its business performance by conducting a customer satisfaction survey annually. Based on customer satisfaction result founded, there are some criteria in sales delivery performance considered as a priority for impro...
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| Format: | Dissertations |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/42648 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |