Elevating the customer experience paradigm

Elevating the customer experience paradigm

Saved in:

Bibliographic Details
Main Author:	Lugtu, Reynaldo C., Jr.
Format:	text
Published:	Animo Repository 2024
Subjects:	Consumer satisfaction Consumer behavior Customer services Marketing
Online Access:	https://animorepository.dlsu.edu.ph/faculty_research/13254
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	De La Salle University

Similar Items

Customer experience transformation
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

A holistic approach in measuring customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

The power of experience intelligence
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Real-time customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Service quality, customer satisfaction and service loyalty in retail banking sector in Thailand & Malaysia : an exploratory research on validity and critical factor
by: Chuen, Seong Ooi
Published: (2014)

Establishing a customer satisfaction survey as a way to measure the effectiveness and efficiency of the value-added services offered to the customers of First Gen Corporation
by: Galang, Fatima M.
Published: (2022)

Basic training on customer service and complaint handling: A training module for new Ministop Store employees on customer flow of service and complaint handling
by: Aguilar, Dominique Marie S., et al.
Published: (2009)

Why customer experience is everything
by: Lugtu, Reynaldo C., Jr.
Published: (2021)

The role of HR in improving customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Consumer defection in the appliance retail industry
by: Basi, Ranjit Kaur Galas
Published: (2007)

Institutionalizing an action and inquiry inventory log to monitor progress and completion of client requests in the Client Servicing Department of Paradox Research, Inc.
by: Buen, Francis Anthony F.
Published: (2022)

An action research on enhancing customer satisfaction at ORIX Rental Corporation
by: Saito, Kosuke
Published: (2019)

Levels of customer dissatisfaction and complaint behavior
by: Go, Allen D., et al.
Published: (2007)

Factors affecting customer satisfaction that will lead to customer loyalty towards single location service businesses: The case of Tire King and Rubber Product Inc.
by: Antonio, Arianelle Rose D., et al.
Published: (2022)

Consumer responses to compensation, speed of recovery and apology after a service failure
by: Wirtz, J., et al.
Published: (2013)

Assessment of client satisfaction based on a post-construction evaluation of contractors' output and services for residential projects
by: Lim, Jose Antonio E., et al.
Published: (2010)

A descriptive study on determining multichannel contact resource allocation strategy through customer lifetime value (CLV) analysis
by: Baljon, Madel D.
Published: (2011)

The role of service quality on customer satisfaction and customer loyalty in Philippine healthcare: Case study of De La Salle University Medical Center
by: Gutierrez, Roneena M., et al.
Published: (2022)

Rise of CX tech
by: Lugtu, Reynaldo C., Jr.
Published: (2023)

Suki relationship in the perspective of buyer and seller
by: Cruz, Jared Allen C., et al.
Published: (2014)

The effect of robot service quality on consumer repurchase intention with customer experience as a mediating variable at Dunkin' Philippines
by: Lopez, Kendale Joshua C., et al.
Published: (2023)

Arousal expectations and service evaluations
by: Mattila, A.S., et al.
Published: (2013)

How well do consumer-brand relationships drive customer brand loyalty? Generalizations from a meta-analysis of brand relationship elasticities
by: Khamitov, Mansur, et al.
Published: (2019)

A study on consumer adoption, intention, product and service innovation leading to consumer loyalty of online food delivery platforms in the development of the post COVID-19 pandemic setup in the Philippines
by: Laurian, Jana Cassandra Torres, et al.
Published: (2022)

Email marketing journey: An integrated action research on customer appreciation to increase direct customer engagement
by: De La Cruz, Christine
Published: (2021)

The impact of expected variance in performance on the satisfaction process
by: Wirtz, J., et al.
Published: (2013)

A cut from above: The impact of loyalty program status on member's behavior
by: de Mesa, Fredelita Espiritu
Published: (2011)

The link between EX and CX
by: Lugtu, Reynaldo C., Jr.
Published: (2023)

Customers behaving badly: A state of the art review, research agenda and implications for practitioners
by: Fisk, R., et al.
Published: (2013)

The effects of brand equity and service quality on customer revisit intention in fast casual restaurants
by: Padua, John Romar B.
Published: (2018)

Examining the impact of culture, transnationalism, globalization and product involvement on customer purchase behavior of Japanese anime products
by: Chen, Johnson Wang, et al.
Published: (2023)

The satisfaction of De La Salle University students of the customer service of window personnel
by: Bonifacio, Lara C., et al.
Published: (1994)

The impact of customer incivility on employee outcomes in the hotel industry with the moderating role of organizational control: The case of two seasons hotel and resorts
by: Cea, Selena F., et al.
Published: (2023)

The Role of customer relationship management on World Partners Bank
by: Corpuz, Mark Christian Y., et al.
Published: (2010)

Customer satisfaction and service quality in high-contact service firm
by: Sarreal, Emilina R.
Published: (2008)

Factors that influence customer loyalty on car repurchases in Metro Manila
by: Florentino, Chezsana Marie P.
Published: (2017)

A study on customer satisfaction and the image of Antonio's Grill Restaurant
by: Salute, Kristine Lye C.
Published: (2013)

Attention-- the core of customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Investigating drivers of customer loyalty in service industries : the relationship between customer value, customer satisfaction, switching costs and customer loyalty
by: Xia, Jiulong
Published: (2008)

Integrating emotional quality and apparent usability in the assessment of product desirability
by: Gosiaco, Katherine Grace T., et al.
Published: (2008)