Negotiating crisis in the social media environment : evolution of crises online, gaining credibility offline

• Main Authors: Pang, Augustine, Hassan, Nasrath Begam Binte Abul, Chong, Aaron Chee Yang
• Other Authors: Wee Kim Wee School of Communication and Information
• Format: Article
• Language: English
• Published: 2015
• Subjects: DRNTU::Social sciences::Communication::Communication theories and models
• Online Access: https://hdl.handle.net/10356/104310; http://hdl.handle.net/10220/25479
• Institution: Nanyang Technological University

Purpose – The aim of this paper is to examine how crises can be triggered online, how different social media tools escalate crises, and how issues gain credibility when they transit to mainstream media. Design/methodology/approach – This exploratory study uses the multiple case study method to a...