Did BP atone for its transgressions? Expanding theory of “ethical apology in crisis communication

• Main Authors: DIERS-LAWSON, Audra, PANG, Augustine
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2016
• Subjects: Crisis communication; image repair; Business and Corporate Communications; Organizational Behavior and Theory; Organizational Communication
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5955; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6954/viewcontent/Diers_Lawson_et_al_2016_Journal_of_Contingencies_and_Crisis_Management__1_.pdf
• Institution: Singapore Management University

Ethical communication during crisis response is often assessed by external perceptions of the organization's intentions, rather than an assessment of the organization's communicative behaviors. This can easily lead researchers to draw editorial conclusions about an organization's ethi...