The influence of human resource practices on service recovery performance: A comparison between Thais and the Filipino customer contact agent
This research aimed to study the impact of HR practices toward client contact agents’ service recovery performance (SRP) in two Southeast Asia countries, namely, Thailand (THA) and The Philippines (PHL). As a customer contact agent is the first port that addresses dissatisfied customers, it is impor...
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| Format: | Article |
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2023
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| Online Access: | https://repository.li.mahidol.ac.th/handle/123456789/87942 |
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| Institution: | Mahidol University |