DEVELOPMENT OF SERVQUAL MODEL FOR HIGH SCHOOL AND ITS APPLICATION WITH INTEGRATION OF SERVQUAL, KANO MODEL, AND QFD Case study in “Z” High School Bandung

• Main Author: HARTONO (NIM : 23406002); Pembimbing : Ir. A. Imam Istiyanto, MBA., NATALIA
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/16661
• Institution: Institut Teknologi Bandung

In this globalization era, educational field need a good strategy to be able to compete. SERVQUAL model has been applied in educational sector, but there has not <br /> <br /> <br /> <br /> <br /> <br /> been a SERVQUAL model for high school. Therefore, th...