ANALYZING FACTORS AFFECTING CUSTOMER EXPERIENCE OF JENIUS DIGITAL BANKING IN INDONESIA
Indonesia sought opportunity in fintech and digitized financial development to improve access to financial services in Indonesia. Reflecting to one of national banks in Indonesia, BTPN, that invented Jenius digital banking with its great customer experience, is successfully reaching 1,2 million u...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/49595 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |