Improving the users' satisfaction rating of an IT service operations team: An action research in promoting an enabling work community through the implementation of a service knowledge management database
This action research focused on addressing the low users satisfaction rating of an IT Service Operations team responsible for maintaining and managing the Supply Chain Enterprise Resource System of a multinational company. Its main objective was to improve the quality of service provided by the team...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2018
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5576 |
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| Institution: | De La Salle University |
| Language: | English |