Is the Net Promoter Score still relevant?

Is the Net Promoter Score still relevant?

Saved in:

Bibliographic Details
Main Author:	Lugtu, Reynaldo C., Jr.
Format:	text
Published:	Animo Repository 2024
Subjects:	Customer loyalty Marketing
Online Access:	https://animorepository.dlsu.edu.ph/faculty_research/11835
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	De La Salle University

Similar Items

Fostering customer loyalty in the digital age
by: Lugtu, Reynaldo C., Jr.
Published: (2023)

A holistic approach in measuring customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Is the FGD still relevant?
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

An integrated marketing communications campaign for GrabRewards Philippines
by: Resurreccion, Chris Evert
Published: (2020)

The impact of relationship marketing in building customer loyalty for the business clients of BDO Unibank’s Cash Management Services in Makati City
by: Castro, Mike Oliver R.
Published: (2020)

Integrate in-game entertainment activities into non-game applications: Explore gamification in loyalty activities to increase consumer loyalty in e-commerce within the scope of Metro Manila
by: Abella, Jeremy Ryan G., et al.
Published: (2023)

Improving the customer churn management of Eastern Communications by establishing a Retention Management Committee
by: Gono, Giancarlo L.
Published: (2022)

Factors affecting customer satisfaction that will lead to customer loyalty towards single location service businesses: The case of Tire King and Rubber Product Inc.
by: Antonio, Arianelle Rose D., et al.
Published: (2022)

Is the balanced scorecard still relevant?
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

An Integrated Model of Customer Loyalty in Automobile Insurance in Thailand
by: Meeboonsalang, Wanngam, et al.
Published: (2019)

Customer-focused strategies
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Is digital transformation still relevant today?
by: Lugtu, Reynaldo C., Jr.
Published: (2023)

A study on the factors affecting the prescription loyalty behavior of physicians in the insulin market
by: Huelar, Kreme Rosel Gallaza
Published: (2013)

An Empirical Analysis of Factors Affecting Customer Loyalty to Sea Freight Forwarders in Thailand
by: Narunart, Teewin, et al.
Published: (2019)

Attention-- the core of customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Factors Affecting Customer Loyalty to Retailers: The Case of Vinmart+ Chain Store in Hanoi
by: Nguyen, Thi Quynh Minh
Published: (2020)

How well do consumer-brand relationships drive customer brand loyalty? Generalizations from a meta-analysis of brand relationship elasticities
by: Khamitov, Mansur, et al.
Published: (2019)

Real-time customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

The role of service quality on customer satisfaction and customer loyalty in Philippine healthcare: Case study of De La Salle University Medical Center
by: Gutierrez, Roneena M., et al.
Published: (2022)

Factors that influence customer loyalty on car repurchases in Metro Manila
by: Florentino, Chezsana Marie P.
Published: (2017)

The interplay of customer experience and commitment
by: KEININGHAM, Timothy, et al.
Published: (2017)

The Investigating of Influencing Factors on Customer Loyalty Outcomes in Myanmar Private Bank: The Corporate Social Responsibility (CSR) and Corporate Image Perspectives
by: Pyae Phyo Aung, et al.
Published: (2020)

Elevating the customer experience paradigm
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Customer loyalty programs: Are they profitable?
by: Singh, S.S., et al.
Published: (2013)

The mediating effect of brand attachment on customer brand engagement and behavioral brand loyalty: A case study of mobile telecommunications
by: Pangindian, Roderick DG
Published: (2019)

Effects of outcome, process and shopping enjoyment on online consumer behaviour
by: Cai, S., et al.
Published: (2013)

Examining the influence of perceived value and online game addiction on in-game purchase intention with the mediating role of loyalty of Genshin Impact players from the Philippines: An analysis of an open-world action role-playing game
by: Chen, Xiao Shi Sofia Sandra, et al.
Published: (2022)

Converting virtual community members into online purchase customers
by: Sumeet, G., et al.
Published: (2013)

How effective are loyalty reward programs in driving share of wallet?
by: Wirtz, J., et al.
Published: (2013)

The link between EX and CX
by: Lugtu, Reynaldo C., Jr.
Published: (2023)

Stark Resorts: Taking care of what’s “bugging” your guests
by: ZERRILLO, Philip Charles, et al.
Published: (2019)

The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes
by: Chan, M.C., et al.
Published: (2014)

The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes
by: Chan, M.C., et al.
Published: (2014)

The influence of COVID-19 preventive measures and brand trust on customers’ intention to revisit restaurants in the new normal: A moderated-mediation analysis
by: Bernardo, Aileen Kristina Miranda
Published: (2022)

A study on the factors that influence employee longevity in the softdrink industry
by: Ponce, Edwin Dennis, et al.
Published: (1982)

A study on company loyalty and its correlates
by: Cheng, George A.L., et al.
Published: (1983)

The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
by: XING YUFENG
Published: (2010)

Effects of bank service quality and customer satisfaction on customer loyalty: Banks around De La Salle University
by: Canites, Charmaine C., et al.
Published: (2011)

Factors influencing customer's brand loyalty o f ILA language center in Hanoi
by: Ngo, Thi Mai
Published: (2020)

A study on consumer adoption, intention, product and service innovation leading to consumer loyalty of online food delivery platforms in the development of the post COVID-19 pandemic setup in the Philippines
by: Laurian, Jana Cassandra Torres, et al.
Published: (2022)