Managing double and multiple crises : examining crisis dynamics, organizational responses, and stakeholder activism

• Main Author: Damayanti, Ratna
• Other Authors: Augustine Pang
• Format: Theses and Dissertations
• Language: English
• Published: 2017
• Subjects: DRNTU::Business::Public relations::Crisis communication
• Online Access: http://hdl.handle.net/10356/72405
• Institution: Nanyang Technological University

The black swan of crises – a double or multiple crisis event – may well cripple any organization despite it being crisis-ready. Using a multiple-case study method comprising six individual case studies of organizations and industries that had the misfortune of experiencing a second crisis before the...