Conflict positioning in crisis communication: Impact of antecedent conditions on negotiation

• Main Authors: PANG, A., CAMERON, Glen T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: contingency theory of strategic conflict management; image repair theory; crisis communication; negotiation; dual concern model; cylindrical model of communication behavior in crisis negotiations; Business and Corporate Communications
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7014; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8013/viewcontent/ncmr_543_pang_pvoa.pdf
• Institution: Singapore Management University

Organizations need to position themselves favorably in times of crisis. The conflict positioning conceptualization offers a framework for organizations to do so by integrating insights of crisis communication with negotiation through the following steps. First, understanding the factors that will af...