The role of emotions in crisis responses: Inaugural test of the integrated crisis mapping (ICM) model
Purpose: The purpose of this paper is to extend current theories in crisis communication, by developing a more systemic approach to understanding the role of emotions in crises and the strategies organizations can use to respond. The authors' integrated crisis mapping (ICM) model is premised on...
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Main Authors: | JIN, Yan, PANG, Augustine, CAMERON, Glen T. |
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Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2010
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Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/6031 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7030/viewcontent/Emotions_crisis_2010_av.pdf |
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Institution: | Singapore Management University |
Language: | English |
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