ANALYSIS FACTOR OF CUSTOMER SATISFACTION IN SERVICE BUSINESS, CASE OF SPA BUSINESS IN BANDUNG
The purpose of this research is to basically identify which factors affects customer satisfaction after receiving a spa service treatment, thus later could produce a good recommendation for a similar business from the result of the research. Previous research shows there are four factors which affec...
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| Main Author: | |
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/78595 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |