Second stage development of the Integrated Crisis Mapping (ICM) Model in crisis communication: Organizational strategies for crises that require high and low organizational engagements

• Main Authors: PANG, Augustine, JIN, Yan, CAMERON, Glen T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2009
• Subjects: Business and Corporate Communications; Organizational Communication
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6092; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7091/viewcontent/11TH_INTERNATIONAL_PUBLIC_RELATIONS.pdf
• Institution: Singapore Management University

Extending current theories in crisis communication, the authors have developed a moresystemic approach to understanding the role of emotions. The Integrated Crisis Mapping (ICM)model is based on a public-based, emotion-driven perspective where different crises aremapped on two continua, the organiza...