AN EXPLANATORY ANALYSIS OF RELATIONSHIPS AMONG SERVICE QUALITY, CUSTOMER SATISFACTION, AND LOYALTY USING DINESERV IN TEMAN LAMA COFFEE SHOP BANDUNG
Teman Lama coffee shop is a café located in Jalan Bima no.80, it is a coffee shop in Bandung. The changing of lifestyle preferences of people causes the rapid development of café in Bandung. Therefore, to build a sustainable business, the factors that affected customer satisfaction of Teman Lama cof...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/64469 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |