ANALYZING SERVICE QUALITY DIMENSIONS AND DIGITALIZATION ON CUSTOMER SATISFACTION AT ZARA PONDOK INDAH MALL JAKARTA
Zara is a global fashion company that has been established in several countries, one of which is Indonesia. One of the stores in Indonesia is located in Pondok Indah Mall and this research will analyze how well Zara Pondok Indah MallJakarta’s service quality and digitalization are sufficient enough...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/85659 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |