Why customer experience is everything

Why customer experience is everything

Saved in:

Bibliographic Details
Main Author:	Lugtu, Reynaldo C., Jr.
Format:	text
Published:	Animo Repository 2021
Subjects:	Consumer satisfaction Consumers Business Administration, Management, and Operations E-Commerce
Online Access:	https://animorepository.dlsu.edu.ph/faculty_research/6549
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	De La Salle University

Similar Items

Customer experience transformation
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Enabling customer experience through technology
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Consumer behavior: Factors affecting online shopping in Metro Manila
by: Bollozos, Sherly Laine R., et al.
Published: (2011)

Elevating the customer experience paradigm
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

The effects of the omnichannel approach on business sustainability as mediated by customer satisfaction
by: Bobadilla, Jamie Ann Sze, et al.
Published: (2023)

The role of HR in improving customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Levels of customer dissatisfaction and complaint behavior
by: Go, Allen D., et al.
Published: (2007)

The power of experience intelligence
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Email marketing journey: An integrated action research on customer appreciation to increase direct customer engagement
by: De La Cruz, Christine
Published: (2021)

Rise of CX tech
by: Lugtu, Reynaldo C., Jr.
Published: (2023)

A study on consumer adoption, intention, product and service innovation leading to consumer loyalty of online food delivery platforms in the development of the post COVID-19 pandemic setup in the Philippines
by: Laurian, Jana Cassandra Torres, et al.
Published: (2022)

The analysis of the mediating effect of customer satisfaction on the relationship of perceived effectiveness of e-commerce platforms and purchase intention, moderated by pandemic fear of Shopee millennial consumers residing in Quezon City during the Covid-19 pandemic
by: Alcantara, Mikaela Ann F., et al.
Published: (2022)

The Use of information technology in service quality and customer satisfaction among forty selected restaurants in Ayala Triangle Gardens, Greenbelt 2 and Greenbelt 3
by: Mendoza, Tracey, et al.
Published: (2012)

Factors affecting customer satisfaction before and during the pandemic leading to sustainability of selected Philippine food delivery apps
by: Carlos, Kolin Bianca E., et al.
Published: (2022)

Study on the impacts of online shopping values, web atmospheric cues, and electronic word-of-mouth on young millennials’ repurchase intention
by: Acosta, Ryan E., et al.
Published: (2021)

Assessing the mediating effect of customer satisfaction to the relationship of online service quality of cloud kitchen to customers behavioral intention of Co Kitchen brand of Gintong Patatas Enterprise Inc.
by: de Castro, Lara Angelika B., et al.
Published: (2022)

Omnichannel as a strategy
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Marketing technology is coming of age
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Real-time customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

A holistic approach in measuring customer experience
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Factors affecting customer satisfaction that will lead to customer loyalty towards single location service businesses: The case of Tire King and Rubber Product Inc.
by: Antonio, Arianelle Rose D., et al.
Published: (2022)

Legit check! Assessing the influence of linguistic cues in online reviews on consumers' purchase intention with the mediating role of perceived authenticity
by: Dela Merced, Norman Daniel Miguel, et al.
Published: (2021)

How does gamification in an e-commerce platform drive customer experience of selected accounting students? The mediating roles of perceived enjoyment and brand engagement
by: Caponpon, Jude S., et al.
Published: (2023)

Consumers’ perceived risk as moderated by trust towards consumers’ online purchase Intention
by: Martinez, Lorenzo R., et al.
Published: (2022)

Customer satisfaction and service quality in high-contact service firm
by: Sarreal, Emilina R.
Published: (2008)

The relationship between the five dimensions of service quality and customer satisfaction of Zest Airways Incorporated based on a survey conducted in Metro Manila Ticketing Offices
by: Barona, Marjorie R., et al.
Published: (2013)

“Mine!”: The mediating effect of trust to the role of perceived value in live selling on influencing customer purchase intention
by: Ang, Erika T., et al.
Published: (2022)

Service quality, customer satisfaction and service loyalty in retail banking sector in Thailand & Malaysia : an exploratory research on validity and critical factor
by: Chuen, Seong Ooi
Published: (2014)

A Study of the Effect of Consumer Trust on Consumer Expectations and Satisfaction: The Korean Experience
by: KIM, Dan J., et al.
Published: (2003)

Graduating La Salle students' satisfaction with the university
by: Arbis, Ma. Liza, et al.
Published: (1982)

What drives sales of e-commerce live streaming? Evidence from Taobao
by: SONG, Danyang, et al.
Published: (2021)

Basic training on customer service and complaint handling: A training module for new Ministop Store employees on customer flow of service and complaint handling
by: Aguilar, Dominique Marie S., et al.
Published: (2009)

Establishing a customer satisfaction survey as a way to measure the effectiveness and efficiency of the value-added services offered to the customers of First Gen Corporation
by: Galang, Fatima M.
Published: (2022)

Customer experience lesson from unicorns
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

An Investigation of Consumer Online Trust and Purchase-Repurchase Intentions
by: KIM, Dan J., et al.
Published: (2003)

An Exploratory Study of Business to Consumer E-Commerce Adoption by Businesses in Singapore
by: GOH HUAT CHOON, CANDICE
Published: (2010)

The mediating effect of eWOM credibility to sense of virtual community and eWOM review adoption in virtual communities
by: Cabo Chanpongco, Gabrielle Gan, et al.
Published: (2021)

A study on the moderating effect of gender and family income bracket to the behavioral intention to use mobile wallet while being affected by mobile consumer adoption, perceived security, and performance expectancy among RVR-COB undergraduate students of De La Salle University Manila
by: Amoranto, Krysten Camille Hubilla, et al.
Published: (2022)

The rise and fall of bike-sharing platforms: A lesson in e-commerce
by: Singapore Management University
Published: (2018)

Love, Bonito: Brick-and-mortar lessons from an online fashion brand
by: Singapore Management University
Published: (2020)