Operationalizing crisis communication from within: Toward the Crisis Organizational Communication framework in the social mediated environment

• المؤلفون الرئيسيون: TAN, Kevin Kok-Yew, PANG, A.
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2020
• الموضوعات: Business and Corporate Communications; Social Media
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/6618
• المؤسسة: Singapore Management University

The pervasive social media use during crises reinforces the necessity to re-examine organisational engagements, particularly to internal stakeholders who can step forward as organisational representatives in times of crises. Existing crisis research on social media use have mostly targeted external...