THE INFLUENCE OF SERVICESCAPE AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND REPURCHASE INTENTION AT ONE EIGHTY CAFE IN BANDUNG
Servicescape and service quality play important roles in the sustainability of hospitality industry, particularly in Bandung restaurant business. One-Eighty Café is located in the heart of Bandung Tourist Area, which has to deal with tight competition, leading to a focus on improving these factor...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/49522 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |