THE EFFECTS OF SERVICE QUALITY AND THE MEDIATING ROLE OF CUSTOMER SATISFACTION TOWARDS SERVICE LOYALTY IN BOXING STUDIO INDUSTRY STUDY CASE: CASA BOXE
Casa Boxe is a boxing studio that just opened its first studio in February 2016. Casa Boxe currently have 155 customers with only 20% of them are taking the membership program. This fact shows that Casa Boxe still has a low number of visitors since its opening. In order to increase visitors and memb...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/72421 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |