THE EFFECT OF SERVICE QUALITY AND THE MEDIATING ROLE OF CUSTOMER SATISFACTION FOR IMPROVING SERVICE LOYALTY IN HOSPITAL (CASE STUDY ON ANNISA HOSPITAL IN BOGOR REGENCY)
Many of the industrial sectors have been affected by the covid-19 pandemic, such as health industry. Hospital is one of the health facilities that is needed by the public. West Java is an area that has been highly affected by this pandemic. To compete with others, Annisa Hospital must be ready to ma...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/71969 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |