ANALYZING FACTORS INFLUENCE CUSTOMER SATISFACTION. CASE STUDY : PROJECTIND COMPANY
This study analyzes the factors influencing customer satisfaction within the creative industry, focusing on Projectind, a company connecting student freelancers with early-stage businesses. By leveraging a qualitative approach, data were collected through in-depth interviews with both customers and...
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| Main Author: | |
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/84566 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |