Effects of bank service quality and customer satisfaction on customer loyalty: Banks around De La Salle University
Over the years, financial system in the Philippines has developed through continuous reform and deregulations. Due to intense competition, the major thing that distinguishes a bank among others is the standard of service they offer (Lasser et al., 2000 Yavas and Yasin, 2001, as cited in Dhandabani,...
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Main Authors: | Canites, Charmaine C., Lam, Kavan Hobart Y., Reyes, Criselda Janine B., Villalobos, Raissa R. |
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Format: | text |
Language: | English |
Published: |
Animo Repository
2011
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Subjects: | |
Online Access: | https://animorepository.dlsu.edu.ph/etd_bachelors/18503 |
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Institution: | De La Salle University |
Language: | English |
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