Effects of bank service quality and customer satisfaction on customer loyalty: Banks around De La Salle University

Over the years, financial system in the Philippines has developed through continuous reform and deregulations. Due to intense competition, the major thing that distinguishes a bank among others is the standard of service they offer (Lasser et al., 2000 Yavas and Yasin, 2001, as cited in Dhandabani,...

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Bibliographic Details
Main Authors: Canites, Charmaine C., Lam, Kavan Hobart Y., Reyes, Criselda Janine B., Villalobos, Raissa R.
Format: text
Language:English
Published: Animo Repository 2011
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Online Access:https://animorepository.dlsu.edu.ph/etd_bachelors/18503
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Institution: De La Salle University
Language: English

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